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Showing posts from September, 2021

Microsoft pivots to digital selling with Dynamics 365 to reach more customers

Microsoft has flipped the traditional sales model over the past few years, from inside sales teams supporting field sales teams to those inside teams now outnumbering their field counterparts. Today, more than 2,500 digital sellers serve customers from eight sales centers around the world. As more customers move to digital buying, the volume of leads generated has grown exponentially. To keep up, Microsoft Digital Sales turned to Microsoft Dynamics 365 Sales and Sales Insights to scale for increased demand, engage customers remotely, and increase seller productivity.Scaling for increased demandAs millennials move into the ranks of decision makers, they're expecting digital buying experiences. In response, inside selling increased 89 percent in just four years, according to a 2017 InsideSales.com study. That has resulted in more leads, more contacts, more activities, and more digital channels—and traditional tools and processes no longer meet these new challenges. Microsoft found th

BMake data-driven decisions with payment predictions

Make data-driven decisions with customer payment predictions, cash flow management, and forecasting. Learn more about managing risk and fraud with Microsoft by subscribing! View: BMake data-driven decisions with payment predictions

Cloud security advice for nonprofit leaders

Need help identifying and categorizing data? Want to respond effectively to security and compliance issues? This flyer provides nonprofit leaders with advice on how Microsoft 365 can help with cloud security. View: Cloud security advice for nonprofit leaders

Management and security: Manage and secure access to apps, data, and devices

This 13-minute video provides guidance on how to secure apps to ensure secure remote work environments. It covers enabling access to cloud and on-premises apps, security control, and data protection on devices. Read More...

Streamline solutions with Microsoft Teams

Using Microsoft Teams helps you save time by having all solutions in one place for improved collaboration and information sharing. Foster a collaborative environment and embrace the upside of teamwork - frictionless sharing that makes good ideas exceptional. View: Streamline solutions with Microsoft Teams

Customer centricity: A key priority across all lines of business

Customer experience is expected to overtake price and product as the key brand differentiator by 2020. Get ahead of the competition now by personalizing your organization's customer experience strategy. Read the Customer Centricity e-book to learn how to unify your siloed marketing, sales, and service data into a single, intelligent 360-degree customer view by adopting a customer data platform. View: Customer centricity: A key priority across all lines of business

The City of Houston: Security as a job

For the city of Houston, modernization is an opportunity for secure government operations. The three main solutions officials focus on are disaster recovery/response, school safety, and transportation. By accessing more secure data with Microsoft IoT innovation, the city of Houston can respond to any crisis and ensure public safety.

6 steps to building a holistic security strategy​ for your nonprofit

Today's nonprofits need agile security frameworks built on holistic strategies embedded into technologies, processes, and training programs. This e-book highlights some of the strategies and best practices that nonprofits can use to successfully integrate security into the fabric of their operation. View: 6 steps to building a holistic security strategy​ for your nonprofit

How NASCAR team Hendrick Motorsports uses Microsoft Teams to win races

For the 2018 racing season, NASCAR imposed new regulations on competitors, including limiting the number of team members allowed on the track during races. For legendary race team Hendrick Motorsports, this meant that many of the race-day crew would now need to perform their critical duties remotely from the team headquarters in Concord, NC. Hendrick Motorsports adjusted to the new regulations with technology, by making Microsoft Teams their new hub for all race communications and decision making.

ComAP: digital transformation of sales

The Czech company ComAp makes control units for diesel, gas, dual fuel, and other kinds of power generators for clients all over the world. Its devices can be found in hospitals, banks, and data centers. Since its foundation in 1991, ComAp has put emphasis on readiness in providing services to its customers. The effort to be always there for its customers has become one of the company's essential values. For ComAp, digitalization of sales with Microsoft has enabled global consolidation and consistency throughout their offices.

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Curate an end-to-end digital buying experience with AI-generated customer insights

Learn how to curate an end-to-end digital buying experience with AI insights. Subscribe now! View: Curate an end-to-end digital buying experience with AI-generated customer insights

Microsoft Transforms its Sales Practices

As software customers become better informed through their own online research, sellers must adapt their sales practices to engage with them at the right time and with the right insights to deliver value. By adopting a relationship sales approach that encompasses social listening, customer research, and innovative technology, the Inside Sales team at Microsoft has undergone a digital transformation that drives better interactions and establishes a model from which both partners and customers benefit. Read More...

10 innovation areas that are reshaping app development​

From startups to enterprises, thousands of organizations around the world are using Microsoft Power Apps to build professional, custom apps to solve their challenges. This infographic outlines the top 10 innovation areas to watch. View: 10 innovation areas that are reshaping app development​

Accelerate your financial performance with Dynamics 365 Finance

Learn how organizations drive profitability and innovation using predictive financial insights with Microsoft Dynamics 365 Finance. Dynamics 365 Finance enables users to modernize their global financial operations, monitor performance in real time, predict future outcomes, and make data-driven decisions to foster business growth.

Thought Leadership: Teams Future Features

This article describes various new features in Microsoft Teams, including enabling calls in separate windows and pinning meeting controls to the top of your screen. Read More...

The most common types of healthcare fraud

The healthcare sector faces constant threats from fraud, waste, and abuse. It's estimated that $455 billion is lost every year from FWA. This informative thought leadership piece outlines the many kinds of fraud affecting the healthcare system, including false billing, upcoding, unbundling, and unnecessary services. Read More...

Increase sales with AI-prioritized activities and cadences

Increase sales and adjust to fluctuations in demand by scaling sales resources and arming digital sellers with training/skilling and next best action enablement tools. Learn how Microsoft makes it possible. Subscribe now. View: Increase sales with AI-prioritized activities and cadences

A company crazy about chocolate, serious about people, uses Microsoft Teams to build personal relationships

Dutch startup Tony's Chocolonely grew out of a journalist's exposé of child slave labor in the cocoa industry and his dream of making the chocolate trade slavery-free. The Amsterdam-based company grew quickly, but its original collaboration apps didn't support its international expansion or its work-life balance ideals. Teams enables Tony's Chocolonely workers to communicate on a personal level with their colleagues in Europe, America, and Africa. Adding telephony capabilities makes it even more powerful, with everything available in one single interface. Read More...

Grant Thornton closes new opportunities faster with Dynamics 365 Sales Insights and AI

To best serve its clients, Grant Thornton must tie its extensive knowledge of macro-level economic and industry trends to the micro-level business needs, motivations, and challenges faced by individual executives within its client base. The global accounting and consulting firm does this by using Microsoft Dynamics 365 Sales, Microsoft Azure, and LinkedIn Sales Navigator to "connect the macro with the micro" and deliver that information quickly and accurately to geographically distributed team members. They also use Dynamics 365 Sales Insights to understand the health of client relationships and where new opportunities may lie, take actions based on those insights, close new opportunities faster, and win more deals.

Maturity of effort infographic

Microsoft promotes a mature view of risk analytics. This infographic details the tiers of maturity many organizations must work through before reaching an advanced degree of security. View: Maturity of effort infographic

Ste. Michelle Wine Estates crafts luxury customer experiences with Dynamics 365 Commerce

Ste. Michelle Wine Estates, one of the largest premium wine companies in the United States, prides itself on superior consumer experiences. To unify its consumer data and provide opportunities for innovation, Ste. Michelle is deploying Microsoft Dynamics 365 Commerce across all its wine brands. The company is already seeing better mobile experiences, and it expects that by enhancing its omnichannel commerce platform, Ste. Michelle will increase sales and conversion rates, attract new business, and boost loyalty among existing consumers.

Selling successful process

Today, success is about quality over quantity, replacing the days of cold calling and cut-and-pasting of boilerplate email copy. This infographic provides 3 key themes to each part of a successful sales process. View: Selling successful process

Themes for sales success

This infographic provides 4 key themes for sales success, including building and strengthening relationships with key prospects and engaging with the whole buying committee. It also notes that success is all about scale and cross-platform is key. View: Themes for sales success

Healthcare nonprofit empowers its people to improve processes, respond faster with Power Automate

Partners In Health (PIH) serves impoverished communities in 11 countries, bringing modern medical care to those most in need. PIH adopted Microsoft Power Automate to better support its global workforce and mission to deliver high-quality healthcare. Check out their story. Read More...

Optimize financial operations and minimize loss from fraud

Microsoft optimizes financial operations while minimizing loss of revenue from fraud. Subscribe now! View: Optimize financial operations and minimize loss from fraud

Dun & Bradstreet: Better decisions through data

Each day, Dun & Bradstreet receives 5 million database updates from over 30,000 global sources. This results in the world's largest commercial database, which can be used to improve business processes and make profitable decisions.

Customer centricity: A key priority across all lines of business

Customer experience is expected to overtake price and product as the key brand differentiator by 2020. Get ahead of the competition now by personalizing your organization's customer experience strategy. Read the Customer Centricity e-book to learn how to unify your siloed marketing, sales, and service data into a single, intelligent 360-degree customer view by adopting a customer data platform. View: Customer centricity: A key priority across all lines of business

How to adapt business processes quickly in times of disruption

You need to connect people, systems, and operations in new ways during times of disruption. With low-code automation you can rapidly adjust to the new environment and accelerate your digital transformation affordably and with ease. This e-book will describe how to adapt business processes fast in times of disruption. View: How to adapt business processes quickly in times of disruption

Solution overview video

This video highlights the many ways Microsoft Teams can help your business inspire collaboration, reduce costs and risks, and deepen engagement.

Romanian healthcare provider improves customer experience and business operations with Microsoft

Regina Maria is a leading provider of healthcare services in Romania. Microsoft equips them with technology to optimize business processes and maintain a high level of patient care. Microsoft Teams unifies their communication applications into a single system, allowing them to reduce the approval process time and increase speed and rate of response to customer feedback. With Microsoft tools, Regina Maria's database is 20% more accurate and complaint management is 50% faster. Read More...

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Stay connected with Microsoft Teams. Subscribe now! View: Subscribe

Strengthen customer relationships with a unified customer data profile and predictive insights

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Curate an end-to-end digital buying experience with AI-generated customer insights

Learn how to curate an end-to-end digital buying experience with AI insights. Subscribe now! View: Curate an end-to-end digital buying experience with AI-generated customer insights

3 Ways Microsoft Teams Streamlines Business Collaboration

Microsoft Teams is a best-in-class hub for team collaboration. The cloud service has been designed to create streamlined and efficient remote teamwork. Teams makes interaction between team members working in different locations as productive as possible. Check out this article from Future Computers that features three ways Microsoft Teams makes collaboration better Read More...

UFA modernizes vital retail and fueling solutions with SAP on Azure

The United Farmers of Alberta Co-operative Limited (UFA) is a prominent agriculture Co-operative that supplies a variety of services and products to its customers. UFA hit a roadblock when its on-premises SAP infrastructure began slowing productivity and creating errors, so they approached Microsoft for help. UFA migrated their SAP to Microsoft Azure in just over a month, eliminating performance issues, reducing software implementation times, and gaining scalability. Read More...

Collaborate with Microsoft Teams

This infographic lists the many ways you can use Microsoft Teams to drive workplace collaboration. It also provides statistics on the success and popularity of Microsoft Teams. View: Collaborate with Microsoft Teams

Fraud in the age of cybersecurity

In 2018, the World Economic Forum found that fraud and financial crime was a trillion-dollar industry-and it's still growing today. This thought leadership article highlights some startling statistics about the ubiquity of revenue loss from fraud and just how few businesses are fully protected against it. Read More...

IT strategy: Driving efficiency through low-code app development

This e-book provides guidance on how to empower every teams to build rich applications with drag and drop simplicity. This guide will show you how Power Apps and Power Automate alleviate common IT challenges by accelerating app development while meeting the unique needs of the organization. This platform makes it possible for almost anyone to build web and mobile applications without software development experience. Get started today. View: IT strategy: Driving efficiency through low-code app development

CWPS uses Microsoft Teams to reimagine sales project workflows

How can your organization benefit from Microsoft Teams? Learn from Frank Lusko, the EVP of Sales and Marketing at CWPS, to hear how his sales team has benefited from this collaboration tool through features such as notification alerts and planner scheduling.

Fortnum and Mason delivers memorable customer experiences with Microsoft Dynamics 365

Fortnum and Mason uses Dynamics 365 to support efficiency and growth for the future. The system provides important insights such as how often a customer shops with them and what their spend is, giving Fortnum and Mason the tools to make sure they are offering customers the products and services they want. Overall speed and usability, as well as closer control on costs, allows Fortnum and Mason to be proactive about achieving goals and serving their customers. Read More...

Transformation potential infographic

Microsoft has the tools, resources, and experience to help your business manage financial risk while fighting against fraud. This infographic visually represents potential vulnerabilities and explains how fraud detection serves to eliminate them. View: Transformation potential infographic

Grant Thornton closes new opportunities faster with Dynamics 365 Sales Insights and AI

To best serve its clients, Grant Thornton must tie its extensive knowledge of macro-level economic and industry trends to the micro-level business needs, motivations, and challenges faced by individual executives within its client base. The global accounting and consulting firm does this by using Microsoft Dynamics 365 Sales, Microsoft Azure, and LinkedIn Sales Navigator to "connect the macro with the micro" and deliver that information quickly and accurately to geographically distributed team members. They also use Dynamics 365 Sales Insights to understand the health of client relationships and where new opportunities may lie, take actions based on those insights, close new opportunities faster, and win more deals.

Protect the Privacy of Your Microsoft Teams Meetings

With the increased usage of Microsoft Teams to conduct virtual meetings, the need for tactical best practices to protect your privacy from intruders is also on the rise. This thought leadership article explores how to protect the privacy of your Microsoft Teams Meetings with easy ways to mitigate the risk of such problems by updating your settings. Read More...

Turn prospects into engaged customers

Today's B2B buyers have high expectations, and those expectations will not be met if B2B buyers are accustomed to sophisticated consumer interactions in their personal lives. Executive B2B buyers are not impressed by marketing driven by large, relatively impersonal data analysis that leads to inconsistent and conflicting interactions or sales outreach that doesn't cater specifically to their needs at the right time. This blog recommends taking a new approach that unifies relationship data across the full customer lifecycle. Read More...

Minimize loss of revenue associated with fraud

Microsoft helps you minimize loss of revenue associated with fraud and wrongful rejections. Subscribe now to learn more! View: Minimize loss of revenue associated with fraud

Mobile collaboration with the Malteser aid organization

Based on the demand of their employees, Malteser decided to augment their private cloud with a public cloud solution based on Microsoft 365. Access their compelling story and learn how this solution inspired other nonprofit organizations in their region. Read More...

Selling successful process

Today, success is about quality over quantity, replacing the days of cold calling and cut-and-pasting of boilerplate email copy. This infographic provides 3 key themes to each part of a successful sales process. View: Selling successful process

Create and use private channels in Microsoft Teams

With Microsoft Teams private channels, you can have focused, private conversations with specific people on your team. This Microsoft Teams tutorial video will show you how to create private channels as you're working remotely.

Engaging at scale

This infographic represents successful companies' consensus about which sales tools are most effective in enabling their sales teams to engage at scale with target accounts. View: Engaging at scale